At Floor Bliss Kenya, we are committed to delivering your flooring products safely and on time. Our shipping process is designed to be transparent, reliable, and convenient for all customers across Kenya.
Delivery Coverage
We deliver nationwide across Kenya, including major towns such as Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and surrounding areas.
Delivery Timelines
Nairobi & Surrounding Areas: 1–2 business days
Major Towns: 2–4 business days
Remote Areas: 3–7 business days Delivery times may vary depending on product availability and order volume.
Delivery Fees
Delivery fees are calculated based on location and order size (weight/volume).
Shipping charges will be displayed at checkout before you confirm your order.
Bulk orders may be eligible for discounted delivery rates.
Order Processing
Orders are processed within 24 hours after payment confirmation.
You will receive an order confirmation email/WhatsApp notification, along with a follow-up message, when your order is dispatched.
Delivery Method
We partner with reputable logistics companies and dedicated riders to ensure safe and timely delivery of all flooring products.
Inspection on Delivery
Customers are encouraged to inspect their items upon delivery. If there are any issues with product condition, quantity, or wrong items delivered, please inform us immediately.
Returns & Exchanges
If you receive damaged, defective, or incorrect items, please contact us within 48 hours of delivery. No refund will be given on any products that are damaged during installation. Products must be in unused condition and in their original packaging to qualify for returns or exchanges. (Return policy page can be expanded later if needed.)
